Delivery

All products are shipped discreetly in a plain mailing bag or box, with no indication as to the contents, or reference to our company. All delivery addresses will be copied as per the customer input. If the carrier or post cannot deliver because of incorrect address then we reserve the right to charge an additional supplement. While we try to deliver all goods ordered in accordance with our pledge, we take no responsibility for any consequence of late delivery however caused.

Products that are currently in stock are normally dispatched within 24 hours of your cleared payment. In the event that a product has been overlooked, and is currently out of stock, you will be notified of this and we would expect to get your goods to you within 7-10 days. Although products are usually despatched inside 24 hours - Please DO allow 5-7 working days for delivery.

Damage In transit

It will be your responsibility to inform us immediately of any damage to delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 24 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to affect your claim against the carrier.

Shortage

It is your responsibility to sign for the correct number of packages as shown on the delivery or carrier consignment note. If you suspect that there are items missing from delivery, first check that the order has not been partly shipped. Any shortage must be noted on the delivery note and we are to be notified within 24 hours.

Incorrect Goods

Notify us of any incorrect goods supplied within 24 hours of delivery. If the items are not what you ordered, you must not open the manufactures packaging or use the items. It is your responsibility to notify us.

Non deliveries

We will not accept liability for goods lost in transit unless we are notified within 2 days from expected delivery date. We shall accept no liability for shortages, non deliveries, incorrect goods or damaged on delivery outside the stated time scales. Except when extenuating circumstances have prevented the notification within the stated time scale.

Delivery time and back orders

For orders placed for non stock items received before 2pm on Monday, Wednesday and Friday the delivery dates are 4-10 days. We will notify you within 24 hours should an item be out of stock and confirm an estimated despatch date.

What happens if my order is late?

In the unlikely event that your order should fail to arrive within our promised delivery period please call us on 0844 4871882 or by using the contact us form on the website along with your order number and we will carry out a thorough investigation with our courier and endeavour to get your package delivered to you. Should you wish to cancel your order and it has been dispatched by us you will be liable for any cost incurred by us for the goods being returned back by our courier.

What happens if my order is lost?

If your order has failed to arrive within 28 working days from the date of placing your order it is deemed by us as lost. Should you fail to report to us that your parcel has not arrived within this time and we have a signature of delivery from our courier we will be unable to claim for loss of the item from our courier and therefore unable to replace your goods. Should you refuse to sign for your package within this 28 day period you will be liable for any cost incurred by us for the goods being returned back.

In the very unlikely event that your order is "lost in the post", please contact us and we will, in conjunction with our courier undertake a thorough investigation as to how and why the item has been lost. Once we are able to establish that the item is definitely lost we will redeliver the goods, this may take up to 30 days from the date of posting. However should you wish us to dispatch your order again at once you will have to accept responsibility of the cost of this until your claim has been completed by our courier. We will not charge your card until all investigations have been completed and any failure to co-operate with us or our courier during this investigation could jeopardise your claim for loss. Should your missing order arrive and you fail to inform us within 14 days of delivery to you then you will be liable for the cost of both the original and replacement order.

We cannot be held liable for any loss including consequential loss if a product does not arrive on time.

Discount Choices hope to ensure that each and every customer is a happy customer no matter how often or little they order. Occasionally customers do need to return products to us and we have set out our policies below to adhere with the United Kingdoms Distance Selling Regulations.

Any purchases you make on this website entitles you the right to cancel the contract for the purchase of any item within 14 working days of delivery. You may be responsible for the cost of returning the goods to us. Please notify us as soon as possible of any cancellation by email or calling our customer services number on 0844 4871882. There are exemptions to this regarding personalised gifts which are made to order, however you can still cancel the order and be entitled to a full refund if you contact us before we undertake the personalisation, so it is imperative that you contact us as soon as possible.

It is the customers responsibility to make sure that any items which are returned to us are undamaged. This does not affect your statutory rights. However, we regret that we cannot refund any items that have been personalised unless the item has been damaged or the personalisation is different to what was ordered. Any item received which is broken or damaged will be replaced FREE of charge if notified within 14 days by email or calling us on 0844 4871882.

To Exchange a product

You can exchange any unpersonalised items if you notify us within 14 days of receipt. Your card will be charged/refunded any difference in cost plus £2.49 for postage and packing of your replacement. To return an item, please enclose a note giving the reason for the return along with your order number, wrap the package securely and send the package to the address below.

Postal Address:
116 New Road
Woodston
Peterborough
Cambridgeshire
United Kingdom
PE2 9HF

Please ensure that the item is returned back to us in it's original condition unless faulty or damaged within 14 days of the date the item was delivered to you. However, we regret that we cannot accept cancellations of contracts for the purchase of perishable goods unless they arrive damaged, faulty or not the item ordered.

This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions.

To Cancel your order

If upon receiving your order, you are dissatisfied for any reason whatsoever, please return your order in it's original condition and we will reimburse you for the full value of your order. Please ensure that the item is returned back to us in its original condition unless faulty or damaged within 14 days of the date the item is delivered to you. However, we regret that we cannot accept cancellations of contracts for the purchase of perishable goods or personalised items unless they arrive damaged, faulty or not the item ordered.

If we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing, banking charges).

Should any item be returned back to us in a condition which we deem can not be sold as new we will be unable to accept your request to cancel unless the item arrives damaged or it is proved to be faulty by our returns department.

Please contact us within 14 days of delivery if you have any queries whatsoever about the warranty of the product which you are purchasing or how to make a claim against your warranty and we will assist you in any way that we can.

To return an item, please enclose a note giving the reason for the return along with your order number, wrap the package securely and send the package to the address below.

Postal Address:
116 New Road
Woodston
Peterborough
Cambridgeshire
United Kingdom
PE2 9HF

This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions.